Support & Security

payroll support
 

 

“The people are awesome! If I have an issue, they are very receptive and come up with a solution quickly. I don’t have any qualms about going on vacation and leaving my two associates in charge because I know that Stephen and the Lyceum team are there to help them with any questions or challenges.”
Lisa McMillan, Controller
Kane and Finkel Healthcare Communications

 

 

Support

Lyceum assigns one of its trained experts as your dedicated representative. You get immediate answers from an expert, instead of leaving a voice mail or having to repeat yourself. Our clients call a toll free number or email our customer service office which is located in the center of the country (Dallas, TX) to better service both our east and west coast clientele. Additionally, with clients and employees located in Puerto Rico, Japan, Korea, China, and UK, Lyceum is adept at providing support to our users across the globe. Through phone, email or business travel we achieve and maintain a high-level of client satisfaction. Here’s what one client said:

“If I went to one of these [well known vendors], it’s whoever answers the phone. [With Lyceum] I have a direct phone number of the two main people that I like to talk to, and so I get personal service. They know my company. They know my issues. They know the kind of things that come up for me. There’s a lot of comfort in that.”

 

Audit & Security

Critical to any organization is the security of company and employee information. OneTouch payroll solutions are delivered through government-certified secure online environments. As a U.S. Government contractor, Lyceum completes two full Security Certification procedures to ensure the protection of any data within our control, as well as an SSAE16 (SAS 70) audit annually.

To further ensure the security of our system, backup versions of all data are stored in redundant, geographically removed, and replicated (off-site) operations centers. In addition, all Lyceum personnel with production access must first undergo individual Government background history checks, security screenings and financial credit checks.